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Περιοχή

Εταιρία:
ADECCO HR
Ημερομηνία Δημοσίευσης:
06-08-22
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
JN -062022-60159
Κατηγορία εργασίας:
Πληροφορική
Εξυπηρέτηση Πελατών - Administration
Περιοχή εργασίας:
Νομός Αττικής

Technical Customer Service Manager

Atlas, a company of Adecco Group of Greece, on behalf of Vodafone Greece Group, is looking for people to staff the following position:



Technical Customer Service Manager



Job Description

  • Call reception for Fixed, Cloud & ICT technical issues reported by VIP Corporate customers.
  • Proactive monitoring for Fixed, Cloud & ICT services of the VIP Corporate customers.
  • 1st level technical troubleshooting on all Fixed, Cloud and ICT services of the VIP Corporate customers.
  • Periodic update of the VIP Corporate customers on the progress of the open technical issues.
  • SLA monitoring & management escalation to prevent SLA violations for the VIP Corporate customers.
  • Reporting analysis & chronic issues identification.

Candidate Profile

  • At least 4 years of experience in Corporate Technical Support on Fixed services
  • University or College degree
  • Excellent knowledge in xDSL technology and DSLAMs
  • Excellent knowledge in VoIP
  • Excellent technical skills on Fixed, Cloud & ICT services
  • Very good level of Greek and English language (oral and written)
  • Excellent knowledge in MS Office
  • Excellent communication skills
  • Customer obsessed – emphasis on quality
  • Time management & problem analysis skills
  • Team player
  • High levels of self-motivation & “can do” attitude

The Company Offers

  • Friendly and challenging working environment
  • Opportunities for further development
  • Competitive salary package

To apply for this job, please click here: [To send your CV please click here.]

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

All applications are considered as strictly confidential.

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