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Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών εργασίας και στους πρώτους 150 χαρακτήρες.

Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
FOODTEC SOLUTIONS INC.
Ημερομηνία Δημοσίευσης:
09-12-19
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
10008
Κατηγορία εργασίας:
Εξυπηρέτηση Πελατών - Administration
Περιοχή εργασίας:
Δήμος Πυλαίας-Χορτιάτη

Technical Support Analyst

Technical Support Analyst

Information:  a) rotational shifts, b) high pay, c) Location: Pylaia

If you desire to make a difference, are curious about troubleshooting and passionate about I.T., are committed to bringing the highest quality of service to your customers while having fun doing it, we would like to hear from you!

FoodTec Solutions, Inc is a premier point-of-sale solution provider in the restaurant industry, headquartered in Needham, MA. You will work within our 24/7 Help Desk team, and support our direct customers over the phone with software or hardware issues that they might be facing in the store.

Core Responsibilities:

  • Troubleshoot Tech support related issues
  • Answer calls in a timely manner in order to maintain low hold times
  • Understand the issue and its cause
  • Explain the problem to the client, while also respecting their time
  • Document your cases on our internal system, taking clear and concise case notes
  • Escalate the case, or transfer it to another department as needed

We Offer:

  • An exceptionally competitive salary package
  • Opportunity to work in an international setting, with international clients
  • Performance-based bonus
  • Continuous Training on new technologies and customer service
  • Outdoor activities
  • Fruit and coffee

You will need:

  • Excellent use of the English language
  • Degree in an IT-related field (preferred)
  • Previous experience at a Help Desk / Call Center environment (Desktop/Application Support, Ticketing System)
  • Excellent written, verbal, and analytical skills
  • Deep familiarity with the Windows Operating System (XP, 7, 10)
  • Some understanding of Networking concepts (IP Address/Gateway, Router/Modem configuration)
  • Previous hospitality experience (a plus)

[To send your CV please click here]

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