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Λέξεις-κλειδιά

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Περιοχή

Εταιρία:
ELORUS
Ημερομηνία Δημοσίευσης:
23-12-21
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Εξυπηρέτηση Πελατών - Administration
Πληροφορική
Περιοχή εργασίας:
Νομός Αττικής

Technical Support Engineer

Technical Support Engineer

Athens, Attica, Greece - Customer Support - Full time

Description:

Elorus delivers cutting-edge, online financial management solutions, to cater for the needs of project-driven teams and small businesses around the globe. We develop and maintain an all-inclusiveinvoicing, time tracking & expense management platform, actively used by thousands of users across a wide industry spectrum.

Our team is composed of highly skilled, self-motivated people working together to provide real solutions to real problems. We love the startup-way of doing things: providing a supportive working environment, adopting to changes quickly and reinventing ourselves. Although Elorus is backed by investors such as StartTech Ventures and VivaWallet, we follow a performance-oriented growth model and we’re excited to announce that the time has come to expand our team!

ABOUT THIS POSITION

Elorus offers a free support service to all users, regardless their subscription status. We strongly believe that a software service is only as good as the customer service it delivers and our support team endeavors to provide users with the best possible experience while using Elorus.

We’re looking for acustomer support specialist with a background in software development. This person should be able to instruct clients on how to use our developer API, as well as maintain and constantly improve the public API documentation. The candidate should also be able to help clients resolve technical problems, identify and reproduce software issues and file bug reports to the development team.

Here is what you have to do as a Technical Support Specialist:

  • Help customers understand how to use the developer API to achieve their business goals. Answer technical questions regarding the API.
  • Communicate with clients via email, chat or phone and troubleshoot technical problems posed by network, browser or any other client settings.
  • Identify and report issues that should be addressed by the development team, based on user feedback and/or the application logs (i.e. JavaScript errors, unexpected system behavior etc).
  • Perform administrative tasks and database migrations to facilitate user inquiries.
  • Maintain & improve the public API documentation. Collaborate with the product team to make sure the documentation is always on a par with the latest updates.

Requirements

  • Bachelor’s Degree in computer science, software engineering or equivalent.
  • Excellent understanding of the web architecture and the client / server model.
  • Excellent verbal and written communication skills in English and Greek: our support specialists interact with our customers more frequently than anyone else, so it’s critical that their messages are accurate, clear and concise.
  • Experience of consuming restful APIs.
  • Good knowledge of JavaScript (ReactJS is a plus).
  • Practical knowledge of git.
  • Familiarity with Linux.
  • Passionate & empathetic: be able to step in the shoes of application users and take big steps towards finding solutions.
  • Advanced problem solving skills: every question has an answer, and our support specialists will either find it or create it! No matter how unconventional a question may seem, our team is happy to tackle it.
  • Be willing to work from our offices in Athens, Attiki.

Benefits

  • You will work in a dynamic and modern work environment with excellent opportunities for development.
  • Competitive salary, based on experience.
  • Fixed monthly meal allowances.
  • 20% extra paid leave.
  • Paid holidays.
  • Flexible working hours - Remote friendly policies
  • Stock options plan.

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