Service Desk EPE is a Greek company that Partners with Smartdesc Ltd (www.smartdesc.co.uk) to supply managed IT services to UK companies.
Our business model is unique, where our on-site engineers are based in the UK, and our remote services operate from our offices in Katerini, Greece.
We have modern, equipped offices in Katerini, and operate an integrated, virtual office with the UK using Microsoft technologies, VoIP phones and integrated monitoring and management systems (RMM/PSA tools).
In Katerini we currently have 11 staff working: a company Director, the technical support team, Customer Experience officers and a Technical team. The office provides a positive, working environment and the team work very effectively together and with the UK.
The work we have is challenging, varied and will expose the successful candidates to modern, new technologies, systems and best practice ways of working. Staff are encouraged to develop their skills at a fast pace and take exams each year.
Working at Service Desk EPE will provide excellent career opportunities for the right candidates. All staff, once they pass their probation after 6 months, will receive an annual review of their roles and a personal development plan (PDP) which plans out a career development path.
We believe in investing in our staff and our staff investing in us. We have 95% customer retention as a result of the quality services we provide, and also have achieved high levels of staff retention in Greece through investing in our staff.