Director of Support Services

Vacancy Notice: [01/26-2]

Job Title: Director of Support Services
Location: Greece (preferred) or Remote*
Organizational Unit: Support Services Department
Type of Contract: Full-time
Starting Date: April 1, 2026
Closing Date for Applications: February 16, 2026, 17:00 CET

* Note: ICMC can only hire citizens of – or those independently, legally authorized to work in – countries where ICMC has a legal presence. As of this posting, those include Switzerland, the United States, Belgium, Greece, and Turkey. ICMC does not provide work visas.

About ICMC

The International Catholic Migration Commission (ICMC) is an entity of the Catholic Church and an international non-governmental organization, working to protect and serve uprooted people—regardless of faith, race, ethnicity, or nationality—including refugees, asylum seekers, internally displaced people, victims of human trafficking, and migrants.

Through its worldwide network of members, ICMC implements and advocates for rights-based policies and sustainable solutions to address human mobility challenges. ICMC’s operations respond to the needs of vulnerable individuals and communities and focus on protection, humanitarian assistance, resettlement, and migration and development.

Scope of Work

As a member of ICMC’s Executive Leadership Team (ELT), the Director of Support Services leads and manages ICMC’s global support services to maximize operational efficiency and minimize risk in new and ongoing programs.

The scope includes ICMC Headquarters, the U.S. fundraising affiliate, three implementation affiliates, and other offices. The Director supervises the global Finance Team Lead, manages specialized global HR, IT, Supply Chain, and Risk/Compliance consultants and contractors in HQ, and guides the activities of Support Service staff in affiliates.

Responsibilities

Team Management and Leadership

• Support HQ staff and consultants to ensure their contributions to ICMC’s strategy.

• Onboard, manage performance, and offboard staff and consultants as appropriate.

• Manage contracts of consultants and contractors providing support services.

• Work with support service staff in HQ and affiliate offices to:

  • Build a spirit of service to program participants, the organization, and the strategy.

  • Ensure transparent and collaborative teamwork.

  • Grow team capacity through mentoring, training, and internal/external connections.

  • Foster curiosity and continuous learning.

Resource Management

• Identify opportunities to enhance policies and procedures; oversee revisions and implementation.

• Ensure commitment and payment authorizations are appropriate and observed.

• Develop support service plans aligned with organizational strategies and annual plans.

• Ensure development and use of monitoring systems and reports to track efficiency and risk.

• Identify and manage enterprise risk, including:

  • Engagement and coordination with statutory auditors.

  • Development of an effective insurance program.

  • Management of serious non-compliance in collaboration with the Secretary General.

• Act as Microsoft tenant administrator and global Data Controller.

• Optimize information systems and safeguard enterprise data.

• Represent support service issues to the ELT and Board.

Donor Stewardship

• Co-develop and approve financial and management plans for project proposals with institutional donors.

• Ensure donor compliance requirements are understood and observed.

• Review donor reports related to support services and address performance gaps.

• Facilitate donor audits and ensure issue resolution and closeout.

• Ensure full closeout of award-associated support services.

Key Working Relationships

Reports to: ICMC Secretary General

Internal:

• Finance Team Lead

• Executive Leadership Team members

• Heads of Office / equivalents

• Operations staff in affiliate offices

External:

• Operations consultants and contractors

• Auditors

• Donor representatives

• Peer organizations (as related to support services)

Requirements

• Master’s degree in Business Administration and/or a support service specialization (preferably Finance).

• Minimum eight years of relevant support service experience; INGO and field experience preferred.

• At least four years of direct staff management experience.

• Experience leading communities of practice across functions, cultures, and locations.

• Experience managing outsourced support services and IT providers.

• Experience with donor-funded programs, audits, reporting, and investigations.

• Experience representing issues to senior leadership and Boards.

• Professional proficiency in English; second language (Arabic, French, Italian, or Greek) is a plus.

• Willingness to travel up to 10% internationally.

• Experience with ERP systems, MS Office, Adobe Pro, and web conferencing tools.

Soft Skills and Attitudes

• Strong strategic, analytical, and systems thinking.

• Sound judgment and effective decision-making in complex environments.

• Strong stakeholder relationship-building skills.

• High integrity, accountability, and collaboration across diverse teams.

• Openness to learning, agility, and innovation.

• Ability to lead change and strengthen team performance.

How to Apply

Interested candidates should submit:

• A detailed CV (maximum four pages)

• A motivation letter

• Two professional references with full contact details

Applications must be submitted via email 
The applicant’s full name and Vacancy Notice [01/26-2] must be included in the email subject line.

Application deadline: February 16, 2026, 17:00 CET

Applications are reviewed upon receipt, and interviews may be conducted before the closing date. Only shortlisted candidates will be contacted.

Equal Opportunity & Safeguarding

ICMC is committed to equal employment opportunities and does not discriminate based on race, gender, color, national origin, religion, physical or mental ability, marital status, or age.

ICMC maintains a Zero-Tolerance Policy toward sexual exploitation, abuse, and unlawful harassment and is a member of the Inter-Agency Misconduct Disclosure Scheme.