Εργασία στην Ελλάδα

Customer Service Engineer

Location: Patras

Full-time employment

Department: Customer Service

Divisions: Commercial Refrigeration & Air-Conditioning

Reporting tο: Customer Service Manager

Key Responsibilities:

• Organize service calls by directing them to service network
• Technical liaison between customers and Company - Helps customers navigate through our technical process, services and products
• Organize Technical seminars and Trainings
• Monitors service calls
• Manages and monitors support delivery of spares and services knowledgeable on a wide range
• Communicate Key Customers and maintains After-Sales Support Delivery Plans that capture particular services portfolio suitable for their local market
• Manages the delivery and follow-up of proactive support designed to increase customer relationship with our company and our products
• Organize & monitors spare parts supply
• Develop reactive support cases, which will enhance customer's trust
• By bringing the best possible level of service and knowledge about client's needs, the candidate should contribute to sales opportunities and Premier contracts renewal

Requirements:

• Fluency in English & Greek (French or Italian will be considered as plus)
• 2-5 years of experience in Technical Sector
• BS/BA degree in Engineering
• Competency in Analytical Problem Solving
• Client-facing experience
• Relationship building and good communication skills
• Ability to plan, execute and forecast actions in advance
• Ability to effectively communicate Value Proposition to company's clients

We offer:

• Dynamic and prestigious work environment
• The best tools and technologies at your fingertips
• Smart and motivated team
• Unique chance for personal development

Benefits:

• Mobile
• Laptop
• Career development opportunity

[To send your CV, please click here.]