Εργασία στην Ελλάδα

The Stanley in the city center of Athens seeks to employ a:

Front Desk Shift Leader

About us

"The Stanley is one of the two largest 4* hotels in Athens city center".

About the role

Effectively and efficiently supervises the Reservations Department. Ensures all enquiries are professionally dealt with through maximizing revenue opportunities with upselling techniques and proactively converting sales enquiries.

Key accountabilities

• Promotes hotel and engages cross-selling activities
• Ensures that the accuracy of all booking information entered in the PMS, that guest history records are accurately maintained
• Ensure hotel's website and OTAs are checked daily for new reservations, amendments, and cancellations
• Has excellent knowledge of all segments (FIT, Corporate, Groups, wholesalers, travel agents, airlines, RFPs, associations)
• Ensures that all incoming and outgoing room reservation requests are attended and handled as per the hotel's standards and procedures
• Attracts guests and enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and increase revenue
• Trains the reservations team
• Follows through arrival lists (arrival times, rates, etc.) from the day prior to the guest arrival until check-in
• Completes follow through of no-show and late cancellation charges
• Ensures communication with other departments (Operations, Finance, Guest Services, Sales, Housekeeping) to provide a seamless service for our guests
• Revenue analysis and statistics creation/handling

Skills & expertise

• At least 3 years' experience as a Reservations Manager in a large (200+ rooms) 4* or 5* city-based property
• Ability to communicate fluently (written & oral) in both Greek and English language. The knowledge of a third language will be considered an asset
• Excellent knowledge of hotel technology: PMS (Protel), Channel Manager, Extranets
• Excellent knowledge of Microsoft Office Suite (especially Excel)
• Good knowledge of the Athenian market

Candidate's profile

• Creative, innovative, proactive, and resourceful
• Ability to work under pressure and meet deadlines in a fast-paced environment
• Team player and solution-oriented
• Ability to coordinate effectively and motivate a team towards the achievement of important organizational goals

Benefits

• Competitive salary & benefits according to past work experience
• Full-time employment
• Excellent work environment
• Ongoing training

[To send your CV please click here.]