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Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών εργασίας και στους πρώτους 150 χαρακτήρες.

Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
Aloogomandra Sunset S.A.
Ημερομηνία Δημοσίευσης:
13-02-20
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Μυκόνου

Front Office Agent - Mykonos

Front Office Agent

We are looking for a talented Reception Agent to join the Front
Office team of Kalesma Mykonos for the 2020 season.

Responsibilities:

  • Perform all Front Office / Concierge operational duties
  • Welcome and greet Guests, ensuring a prompt and courteous service and escort guests to their rooms when needed
  • Provide smiley, friendly and personalized welcome, including high-quality service via phone
  • Provide guests any reservation information, amenities, area attractions, dining booking needed
  • Interface with Hotel Management, Front Office team and Reservation team to ensure that regular on-going communication is occurring in all hotel departments informing for guest needs, providing guidance and feedback
  • Ensure a prompt and courteous service of customer inquiries, respond promptly and tactfully to eventual Guest complaints, always providing excellent services to maintain guest satisfaction
  • Ensure any guest preference is recorded on the Opera guest page and is communicated to the appropriate department for follow up.
  • Ensure correct billing arrangement is provided according to FO policies and procedures
  • Support implementation of service standards, policies according to hotel guidelines and ensure all procedures are properly understood, implemented and consistently monitored.
  • Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures
  • Follow proper procedures for cash, credit card and room charge transactions and obtain proper identification and necessary departmental information
  • Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention the Hotel Manager
  • Maintain excellent relationship within Front Office Department as well as other departments in the hotel

Experience, Skills and Knowledge:

  • Bachelor and/or Master Degrees in Tourism studies
  • Excellent written & verbal communication skills in Greek & English languageis an essential requirement, while knowledge of an additional foreign language will be considered as an asset
  • Possess a minimum of 1-year experience in the luxury hospitality.
  • Ability to handle multitasking and perform efficiently in a fast-paced team.
  • Experience in operating OPERA or Fidelioor similar PMS and efficient user of general PC applications
  • Able to meet and exceed the expectations of a highly demanding and luxury profile clientele
  • Professional appearance and manner, pleasant character to work with a fast-paced team, with a positive, honest and energetic work ethic
  • Excellentinterpersonal and communicationskills
  • Reading, writing and oral proficiency in the English language
  • Self-motivated to accomplish goals, with a strong sense of responsibility
  • Ability to relate to all levels of management, all colleagues, and all guests
  • Ability to work on a flexible schedule, according to department needs
  • Team work spirit

Compensation:

We offer a comprehensive salary package based on experience, including shared accommodation, meal on duty, a friendly work environment and opportunities for career development.

Application Procedure:

If you feel you are the right candidate and have the skills we are looking for,
please forward your CV with a recent photo

[To send your CV please click here]

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