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Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
ASTRA SUITES
Ημερομηνία Δημοσίευσης:
06-12-18
Τύπος απασχόλησης:
Εποχιακή
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Θήρας

Front Office Agent - Santorini

Astra Suites is located at Imerovigli village in Santorini, Greece.

Listed among the best hotels in the world, is currently seeking to recruit for the position of the:

Front Office Agent

We are looking for a talented Guest Services Agent to join the Front Office team of Astra suites for the 2018 - 2019 season. He/she will be the hotel’s forefront of customer service, providing guest services that are above and beyond personalized service for customer satisfaction and retention.

Responsibilities:

  • Perform all Front Office / Concierge operational duties
  • To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel
  • Responsible for concierge arrangements prior of guest arrival
  • Meet, greet and escort to their rooms all level guests, by offering personal recognition and an effortless Astra suites Service
  • Interface with Hotel Management, Front Office team and Reservation team to ensure that regular on-going communication is happening in all hotel departments informing for guest needs, providing guidance and feedback
  • The ideal candidate has previous experience in a customer service environment and is passionate about guest satisfaction
  • Attend promptly to customers' inquiries, assist them with their needs, provide solutions to their issues or concerns and respond to and handle guest problems and complaints
  • Support implementation of new service best practices and procedures, according to corporate guidelines
  • Respond to reviews on TripAdvisor (under GM directions) on a daily basis and provide weekly reports of reviews
  • Follow proper procedures for cash, credit card and room charge transactions and obtain proper identification and department information
  • Report any discrepancies and problems on the same day

Experience, Skills and Knowledge:

  • Diploma in Hospitality related studies
  • Minimum 3 years of experience in similar luxury, high end work environment, in a similar position
  • Ability to handle multitasking and perform efficiently in a fast-paced environment
  • Experience in operating FIDELIO and efficient user of general PC applications
  • Talented in engaging with guests and understanding their needs
  • Able to meet and exceed the expectations of highly demanding and luxury profile clientele
  • Professional appearance and manner, pleasant character to work in a fast-paced team. Positive, honest and energetic work ethic
  • Excellent interpersonal and communication skills
  • Reading, writing and oral proficiency in the English language are essential requirements. Knowledge of an additional foreign language (as French) will be considered an asset
  • Self-motivated to accomplish goals, with a strong, sense of responsibility
  • Ability to relate to all levels of management, colleagues and guests

Compensation:

We offer a comprehensive salary based on experience, shared accommodation in our brand new facilities, light meal on duty, uniform cleaning, a friendly work environment and opportunities for career development.

Application Procedure:

If you feel you are the right candidate and have the skills we are looking for,
please forward your CV with a recent photo.

[Για να στείλετε το βιογραφικό σας, κάντε κλικ εδώ.]

Please note that this is a full time seasonal and you must be eligible to work in Greece.

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