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Λέξεις-κλειδιά

*Ψάχνει στους τίτλους των αγγελιών εργασίας και στους πρώτους 150 χαρακτήρες.

Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
Bill and Coo Hotels Mykonos
Ημερομηνία Δημοσίευσης:
23-06-20
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Μυκόνου

Front Office Manager - Mykonos

Bill & Coo Hotels Mykonos, proud members of The
Leading Hotels of the World, are seeking for an energetic

Front Office Manager

Who wants to be part of the Front Office Team at Bill & Coo Suites and Lounge.

Duties:

  • Organize and Supervise the operation of Front Office Team (Front Office Agents, Concierge Agents, Doorman, Valet and Drivers)
  • Trains , cross –trains all Front Office Agents
  • Schedules the Front Office Staff
  • Supervises workload during shifts and assists during check-in ,rooming , check-out
  • Maintains working relationships and communicates with all the departments and Department Heads
  • Works closely with Housekeeping Team and verifies that accurate room status information is maintained and properly communicated
  • Inspects rooms cleanliness prior to Guest’s arrival
  • Interacts daily with all Guests and makes sure that all Guest requests are acknowledged and handled on time
  • Resolves guest problems quickly and efficiently and communicates instantly any issues , guest’s requests , comments that cannot be handled to Hotel Manager
  • Follows up any Guest requests, complaints, and defects on daily basis.
  • Assist Guests with any request and tries to upsell-promote hotel’s services and to create memorable experiences for each and every guest
  • Checks cashiers in and out and verifies banks and deposit at the end of each shift
  • Review daily Front office work and activity reports generated by Night Audit
  • Review Front Office log book and Guest Feedback on daily basis
  • Conducts regularly scheduled meetings with Front Office Team
  • Attends daily management briefings
  • Supervise and assists the Front Office Team to implement all LHW, AMEX & Virtuoso standards
  • Ensure high standards of guests satisfaction
  • Makes sure that all Guest’s profiles are updated with all needed information
  • Reports to Hotel Manager

Essential requirements:

  • Bachelor’s degree in Hospitality / Tourism management
  • Minimum of 2 year experience in a similar position
  • LHW or other 5* International Hotel Chain experience
  • Ability to speak, write and converse in both Greek and English
  • Ability to lead a team and develop strong team working
  • Strong interpersonal skills and customer oriented
  • Knowledge of OPERA PMS

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