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Guest Relations Agent

Doryssa Hotel & Resorts Company Location Samos, Northern Aegean, Greece.

A guest relations agent follows humane approach and guest-oriented techniques in order to fulfil guests’ desires, requests and make them feel uniquely during their stay.

Qualifications & Personal attributes:

• Bachelor's degree (National or International university/ AEI or TEI)
• Minimum 2 years' relevant experience
• Excellent knowledge of Greek and English languages. Knowledge of any additional language will be an advantage (Swedish, German e.t.c)
• High knowledge of MS office. Knowledge of Epitome will be considered as an asset
• Pleasant and positive personality and attitude
• Excellent communication skills
• Good organizational skills
• Customer and sales oriented
• Guest satisfaction oriented

Responsibilities:

• Preparing the relevant lists (VIP, arrival etc...) of the next day in co-operation with Reception and check what we expect the following day.
• Ensuring guests receive on time the requested services.
• Preparing the welcome and departure letters for the guests.
• Welcoming arriving guests and rooming them.
• Welcoming groups, inspection visits and external visitors and giving them hotel orientation, guidance and information.
• Upselling, cross selling and generally promoting the hotel product (additional revenue)
• Being precise and having attention to detail

Benefits:

• Competitive remuneration package
• Accommodation and meals while you will be in Samos
• Dynamic, friendly and highly demanding professional working environment
• Career development

[To send your CV please click here]