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Athens Capital Hotel - MGallery would like to recruit

Guest Service Team Member

(Ref: F&B Host)

Accor all

We are much more than a world leader. We are more than 250,000 women and men to share something unique: Every day we welcome the world. We watch over millions of guests. Curiosity is what drives us. Just as attention to each other. We love the mixture of cultures. We share strong values: passion for the guest, sustainable performance, conquest, innovation, trust and respect. And we are proud of our differences. Yes, we are pioneers - and we always go further: with boldness, imagination, with passion.

MGALLERY collection

MGallery Collection, a private collection of favorite hotels, is designed for adventurous travelers and for initiates who are looking for experiences off the beaten track. Unique and fascinating, with edifying and enchanted stories, MGallery hotels have this «I do not know what», that rhymes with a certain art of receiving the French. MGallery is a cocoon for explorers driven by passion, curiosity and the world around them. Each hotel in the collection is remarkable for its unique personality, its cozy comfort and its local color.

Athens capital hotel – mgallery

MGallery selects unique properties with passion to gather then into a unique collection of hotels where captivating stories are lived and shared. Positioned within Accor Luxe portfolio, Athens Capital Hotel – MGallery is located in the very heart of Athens on Syndagma square just next to the Parliament House and constitutes the perfect choice for an eco-urban break to discover the city vibes. The hotel features 177 uniquely designed rooms and suites, a restaurant, a lobby lounge bar and rooftop pool sky bar, swimming pool and convertible function spaces for meeting and social events.

Position overview:

• Welcomes guests and fosters customer loyalty though his/her friendly manner
• Handles and resolves any guest complaints
• Provides guests with a single point of contact throughout their stay
• The role includes Checking and Checking out Guest
• Working in the Food and Beverage outlets including Breakfast, Bar, Lunch and Dinner

Job duties:

Main responsibilities

Customer Relations

• Provides a friendly and personalised welcome for guests
• Offers an attentive service to guests, adapting to each guests specific requirements
• Heeds any remarks made by guests and ensures follow-up
• Promotes the hotels F&B and leisure offers
• Conveys the image of the hotel and the hotel brand

Professional techniques / Production

• Carries out all operation concerning guest arrival and departure in compliance with internal procedures
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls and Reservations
• Applies the procedure of internal audit
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the Guest Services Team
• Ensures that all guests documentation is up-to-date and available to support Back Office Expert
• Handle reservations
• Serve in all Food & Beverage areas
• Be familiar with the local area and ready to recommend local services to guests

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects instructions and safety guidelines for the equipment used
• Applies the hotels security regulations (in case of fire etc)
• Respects the hotel commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc)

Profile:

Education / Professional experience

• Vocational certificate or diploma in F&B, or bar work and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation.
• Languages: fluent in the national language, business English and a 3rd language would be a plus

Skills / qualities:

• Guest oriented, service minded and attention to quality
• Sales acumen.
• Dynamic
• Good presentation
• Thorough and organized approach
• Creative

A detailed CV should be sent to Athens Capital Hotel – MGallery – Human Resources Department, c/o 4, Eleftheriou Venizelou Avenue & 2,

Kriezotou Street, GR- 10671 Athens,

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All applications will be treated in strict confidentiality

Important information:We declare that for the protection of your personal data, the “Athens Capital Hotel - MGallery” will never ask you to send your personal documents such as ID number, Passport, Working permit, Bank Account number and Credit Card number since any deposit will not be required

Welcoming and taking care of others is part of our Group's DNA. In an unprecedented context of sanitary crisis, Accor has taken proactive measures to ensure the safety and well-being of its employees, candidates, clients and partners, including with the creation of theALL Heartist® Funddevoted to help Group employees and individual partners affected by Covid-19. Accor has also launched the ALLSAFE Cleanliness & Prevention label in our hotels, incorporating some of the most stringent cleaning standards & operational protocols in the world of hospitality. We will get through this together by showing solidarity and humanity.