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Κατηγορία

Περιοχή

Απασχόληση

Εταιρία:
Εργαστήριο Νανοτεχνολογίας LTFN
Ημερομηνία Δημοσίευσης:
20-02-19
Τύπος απασχόλησης:
Σύμβαση έργου
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Πληροφορική
Περιοχή εργασίας:
Δήμος Θεσσαλονίκης

IT First Level Supporter

IT First Level Supporter

Requirements:

  • Bachelor or Master’s degree in Computer Science, Computer/Electrical Engineering or equivalent
  • Good knowledge of English

You will be responsible to:

  • Provide end user support remotely (respond to questions from callers, email, etc)
  • Serve requests for user services using the necessary tools (eg requests for digital certificates, mailbox use etc.)
  • Make use of modern collaboration tools (OTRS ticketing system, OpenKM and Alfresco document management system, wiki, Asterisk Call Center, Asana collaboration tool, etc.) and web-tools for service requests
  • Provide end user support at issues regarding the Public Key Infrastructure (issue of personal and server certificates) and qualified digital signatures
  • Edit database records
  • Escalate unresolved problem/issues/requests to the proper tier support team and coordinate the completion
  • Make training material (web-based or hard-copy), train end users, document procedures and best practices

You will need to:

  • Be passionate about end user support
  • Have very good communication and solving problem skills
  • Work with or without direct supervision

Great to have:

  • Experience in collaboration tools and web-tools for service requests
  • Experience in the field of network security and Public Key Infrustructure
  • Very good communication skills

Benefits:

  • Deepen your knowledge and further develop your personal competencies.
  • The opportunity to work in a dynamic team on challenging projects.
  • Environment that fosters innovation.

[To send your CV please click here]

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