Εργασία στην Ελλάδα

Kalesma is a new-build 25-suite and 2 villas luxury boutique hotel set on the hillside of Ornos Bay, seemingly secluded yet easily accessible, offering stunning views of the Aegean Sea and glorious sunrise and sunset views.

Kalesma is a place where the Greek spirit of hospitality meets the new lifestyle hotel and offers the opportunity to experience both authentic island experience and relaxing privacy.

We are looking for a talented

Night Auditor

to join the Front Office team of Kalesma Mykonos for the 2023 season.

Responsibilities

• Welcome and greet guests, ensuring prompt and courteous service and escorting guests to their rooms when needed.
• Provide smiley, friendly and personalized welcome, including high-quality service via phone.
• Provide guests with any reservation information, amenities, area attractions, and dining booking needed.
• Interface with Hotel Management, Front Office team, and Reservation team to ensure that regular ongoing communication is occurring in all hotel departments informing of guest needs, providing guidance and feedback.
• Ensure prompt and courteous service to customer inquiries, respond promptly and tactfully to eventual Guest complaints, and always provide excellent services to maintain guest satisfaction.
• Ensure any guest preference is recorded on the Opera guest page and is communicated to the appropriate department for follow-up.
• Ensure correct billing arrangement is provided according to FO policies and procedures.
• Support implementation of service standards, and policies according to hotel guidelines and ensure all procedures are properly understood, implemented, and consistently monitored.
• Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures.
• Follow proper procedures for cash, credit card, and room charge transactions and obtain proper identification and necessary departmental information.
• Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention of the Hotel Manager.
• Maintain excellent relationships within Front Office Department as well as other departments in the hotel.
• Guests' check-in, answer phones and take reservations.
• Balance the cash drawer and log receipts.
• Investigate and resolve out-of-balance accounts.
• Keep accurate financial records and ledgers.
• Respond to guest requests, complaints and emergencies.
• Process invoices

Requirements

• Degree in Hospitality/Tourism
• Possess a minimum of 1-year of experience in luxury hospitality
• Experience in operating Opera/Fidelio or similar PMS and efficient user of general PC applications. Excellent knowledge of Excel.
• Excellent written & verbal communication skills in Greek & English language is an essential requirement, while knowledge of an additional foreign language will be considered an asset.
• Attentive, friendly, courteous, and service-oriented. Honest and energetic work ethic.
• Ability to work on a flexible schedule, according to department needs
• Teamwork spirit

Compensation

We offer a comprehensive salary package based on experience, including shared accommodation, meals on duty, a friendly work environment, and opportunities for career development.

If you want to be part of our team, please send your cv.

[To send your CV please click here.]