Athens Prime Hotels is searching to fill the job position of
- Degree in hotel management or relevant field
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role in a 4 or 5 star hotel.
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and Expedia
Minimum job requirements:
- Customer service oriented.
- Excellent communication and organizational skills
- Knowledge of an extra foreign language is a plus
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for customers.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Please send your CV with a recent photo.
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