Λέξεις-κλειδιά

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Περιοχή

Εταιρία:
IONIAN SUN
Ημερομηνία Δημοσίευσης:
22-09-22
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Νομός Αττικής

Reservations Agent

F Zeen Retreat Boutique Hotel 5* is currently recruiting  

Reservations Agent

(This is a permanent job position in Athens)

Job Description:

As a Reservations Agent you will be part of the first guest’s experience with F Zeen. The main goal is to ensure that the guests book the room that is most suitable to them following their requests and to reflect the F Zeen philosophy well within this communication via email, telephone and other.

Why you’ll love F Zeen Retreat Boutique Hotel:

At F Zeen Retreat Boutique Hotel, we are aiming to create a unique holiday experience and introduce the “F Zeen lifestyle”, following a holistic wellbeing approach. We successfully combine nature, luxury and personal service, creating unforgettable memories for our guests. We wouldn’t be able to fulfill our vision without our employees who are the heart of it all, and our biggest asset. We place clear emphasis on the talent of our staff, while we value personality, individuality, creativity, focus and passion. In our workplace you will have the opportunity to work alongside professionals, to be trained from top experts and to develop both personally and professionally in a fast-growing group, that stands out in Greece. We are waiting for you to be part of our team!

What you’ll do:

  • Follow up on e-mail and phone requests regarding accommodation
  • Process, confirm or modify room reservations and send relevant confirmation to guests.
  • Assign rooms to each guest and update this in the system
  • Keep the front office department updated at all times for any changes in the systems during the operation of the hotels
  • Process payments, credits, and charges in a secure and efficient way and keep all records updated
  • Monitor price parity and availability across all channels
  • Monitor the direct pricing and rate plans and develop strategies aiming to maximize reservations performance
  • Keep the reservations reports up to date
  • Participate in the Set up of the monthly targets and in the monthly budget reconciliation

What we are looking for:

  • Proven work experience as a Reservations Agent, ideally in a 5* hotel environment
  • Excellent command of the English language
  • Knowledge of any additional language will be considered as an asset
  • Experience in Hotel Program (PMS)
  • Computer literacy (Outlook, Excel, Word etc)
  • Possess excellent interpersonal and communication skills
  • Solid written and verbal communication skills
  • Teamwork spirit and customer service attitude

What we offer:

  • Positive working environment
  • Training and career development
  • Excellent opportunities for career progression
  • Competitive remuneration package

Culture and Values:

At F Zeen Group we consider our employees as our greatest asset. Our principle is that happy employees create happy guests. We believe that motivated, happy and driven within the workplace employees, contribute to the maximum in the achievement of our common goal and our guest’s satisfaction. For this reason, we have created a working environment in which we encourage positive attitude, integrity, cooperation and teamwork, following a people-oriented approach. We consider our employees’ needs, we listen to their ideas and we encourage their development. The exceptional high standard services we provide to our guests would not stand out without our people.

You’re welcome here

Share in our philosophy. We are waiting for you to join the F Zeen team!

Send us your CV!

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Stay Connected

While you are waiting for your application to be reviewed, follow us on:

Facebook https://www.facebook.com/fzeenretreat

LinkedIn https://www.linkedin.com/company/fzeen

Instagram https://www.instagram.com/f_zeen_retreat

to stay connected and gain additional insights into F Zeen Group.

 

*F Zeen Group is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.

*Your privacy is important to us, and we promise to process all personal data in accordance to the relevant laws and regulations.

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