International Rescue Committee Hellas - Job Position
Job Title: SIL Unit Coordinator
Location: Athens, Greece
Type of Contract: 6 months with possibility of extension
Type of Employment: Full time
Background: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, the IRC aims to restore safety, dignity and hope to millions who are uprooted and struggling to endure. In response to the arrival of refugees in Greece in 2015, the IRC has been offering SMS, WASH and Protection services. Among others, through its child protection programs, the IRC has been offering individual support through case management to vulnerable children and their families, non-formal educational activities for children through Safe Healing and Learning Spaces and emergency accommodation and protection to unaccompanied children.
The current program (Supported Independent Living – SIL) aims at offering quality, community based and age appropriate accommodation, care and support to unaccompanied children (UAC) 16 to 18 years old and equip them with the necessary skills in order to transition smoothly into adulthood.
Scope of work: The SIL Unit Coordinator will be responsible for the overall operation of the SIL Unit, meaning 5 SIL apartments for UAC. S/he will be responsible for coordinating the referrals with key stakeholders and arranging all respective communications and actions. S/he will be responsible for ensuring that all children are safe and offered with a range of quality services and develop their life skills. S/he will be responsible for ensuring that all staff have clear roles and responsibilities and that they follow their schedule of activities and respect their shifts. S/he will be advising and guiding the staff in emergency situations, in cooperation with the SIL Program Manager.
- To ensure that SIL standard operating procedures are followed and that all UAC are receiving the necessary support;
- To coordinate and arrange all logistics related to the operation of the apartments;
- To support the team members in ensuring that there is a clear schedule of activities and tasks for social workers, caretakers and interpreters;
- In cooperation with the team members, to plan and ensure implementation of daily activities in relation to case management, education, recreation and integration;
- Provide guidance to the staff in emergency situations, in cooperation with the SIL Program Manager.
The SIL Unit Coordinator reports to and is supervised by the SIL Program Manager. The SIL Unit Coordinator directly supervises 9 staff members, while co-supervises 3 of the staff members with the SIL Program Manager.
Logistics and schedule of activities:
- Ensure the team members follow the schedule and support in solving any issue with staff on leave, etc.;
- Prepare and update the shift schedule of the caretakers and handle any issues that arise;
- Ensure there is a clear schedule for children together with the team members;
- Lead and organize meetings with the children and staff on shift in order to give them information, set up rules and agree on activities;
- Ensure children are attending school and extracurricular activities;
- Ensure children enhance and/or develop their skills, through structured skills building sessions organized by the caretakers and the social workers;
- Ensure all children are regularly followed up by the lawyer;
- If any emergency arises, take the lead and coordinate any actions needed;
- Prepare requests for materials and follow up all procurement processes;
- Arrange all logistics for external activities.
Staff management/ supervision/ capacity building:
- Supervise the team members and ensure they have clear roles and responsibilities so as to perform their duties;
- Provide technical support and supervision to the team members via group and individual meetings;
- Set performance goals with the direct reports, provide feedback and timely complete the semi-annual performance reviews;
- Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions;
- Communicate training needs to the Program manager, organize trainings for staff and seek training opportunities as required;
- Assist the Program manager in the recruitment.
- Ensure regular analysis of information coming from field is compiled and reports submitted to the program Manager on monthly/quarterly basis;
- Draft assessments, FGDs questions and beneficiaries’ feedback questionnaire to document and evaluate activities;
- Develop and maintain effective working relationships with all relevant service providers and CP actors.
- Coordinate daily with all team members for the daily schedule of the children;
- Coordinate with EKKA, UN agencies, other CP actors and NGOs and other IRC programs;
- Coordinate with all IRC departments, such as Finance, HR and Supply Chain
- Attend trainings organized by the IRC and/ or other organizations;
- Consistently and proactively monitor/assess the safety and security of the children and the staff; promptly reporting concerns or incidents to IRC management;
- Other duties as assigned by the supervisor to enable and develop IRC programs
- All IRC staff are required to adhere to THE IRC Way Standards for Professional Conduct and the IRC country employment policies.
- Technical diploma or degree in humanitarian, social sciences, degree in education or social work desired;
- At least 2 years’ experience in child protection programs; ideal experience in shelter/safe zone/hotel/SIL for children and adolescents;
- Experience in education and/or integration programs is an asset;
- Experience supervising, leading, mentoring and coaching teams is required, ideally in a cross-cultural setting;
- Experience in a coordinator role is an advantage;
- Experience managing logistics is an advantage;
- Fluency in Greek and English. Fluency in one of the following languages preferred: French, Farsi, Urdu, Pashto, Dari, Kurdish, Arabic;
- Demonstrated understanding of working with adolescents and particularly refugee adolescents and youth;
- Strong sense of personal integrity;
- Strong negotiation and coordination skills;
- Strong attention to detail and ability to multi-task while working in a fast-paced environment;
- Cultural awareness and ability to build relationships quickly with a wide variety of people
- Personal qualities: Team player, responsive, flexible, network-builder, able to handle pressure well.
- Computer skills: Knowledge of MS Office, Internet, Outlook and competency with new technologies required
- Must possess a valid Greek driver’s license with no record of criminal driving offense;
- Must be able to work flexible hours, including afternoons, evenings and weekends;
- Must successfully complete criminal background check.
Working hours: working office hours normally apply. Due to the nature of the program and based on the program needs, flexibility is required. Working afternoon hours or covering night shifts and being on call will be required.
Travel and other requirements: travel requirements between the apartments within Attica and to other areas of IRC operation. Rare travel requirements outside of Attica.
Disclaimer Clause: This job description is not an exhaustive list of the skills, effort, duties and responsibilities associated with position.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Due to the expected high number of applications, only shortlisted candidates will be contacted.
Professional Standards: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
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