Service Delivery Executive
- Act as the primary liaison between the guest ensuring excellent guest experience from initial stage of reservation until check out
- Respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, message or through a central reservation system.
- Create, process and maintain reservation records-usually by date of arrival and alphabetical listing prepare letters of confirmation and promptly process any cancellations and modifications.
- Monitor the competition in terms of pricing as well as quality of service provided and recommend action plan to enhance the guest experience as well as offer competitive accommodation options.
- Prepare the list of expected arrivals
- Process advance reservation deposits
- Recommend room rates based on the selling tactics defined by management
- Prepare letters of booking confirmation for guests as well as receipts and documentation needed for check out.
- Process cancellations and modifications and promptly relay this information
- Track future room availability based on reservations, and help develop forecasts for room revenue and occupancy
- Configuring rates on the PMS
- Analyse demand and revenue trends to ensure performance against budget/ market trends
- Quote available rates to maximize room revenue according to Company standards
- Prepare reports concerning revenue, reservations and operations as per request.
- Demonstrated work experience in hospitality/ tourism industry in a similar role.
- University Degree in Hospitality or Tourism Management will be considered an advantage.
- Fluent in Greek and English, both verbal and written.
- Excellent customer service skills.
- Proficient in MS office, and computer literate.
- EU Driver’s license.
An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.
If you are interested for the position please submit your CV and mention on the subject the reference SDGR22.
[To send your CV please click here.]
Each application will be treated in the strictest confidence.