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Service Desk Engineer

About Comsys

We are a leading ICT provider offering solutions that help our clients to process, manage, and optimize customer interactions. Through our extensive portfolio of enterprise-class products, our customers orchestrate omnichannel engagements, increase outbound campaign results, and achieve significant cost savings in their customer service operations.

With over 30 years of market experience and clients in more than 20 countries, we empower organizations to succeed in their digital transformation initiatives and improve the effectiveness of their business processes.

Role

We are looking for a Service Desk Engineer responsible for supporting the communication infrastructure of our clients. This position is highly technical and requires a self-motivated person with a range of specialized experience, the ability to comprehend business operations, and expertise in resolving and addressing technical issues.

You will be part of a talented team of engineers that demonstrate superb technical competency for deploying ICT systems and delivering support for mission-critical contact center infrastructure with the highest levels of availability, performance, and security for our enterprise-level clients.

Responsibilities

• Analyze incidents, identify the root cause, and provide resolutions within specified SLA targets
• Work closely with our software development unit for resolving defect issues and customer-requested enhancements
• Proactively ensure the highest levels of availability for systems and infrastructure
• Implement Contact Center solutions
• Design and implement IVRs and Call Flows

Requirements

• BSc degree in Computer Science, Software Engineering or a related subject
• Ability to diagnose and resolve technical issues
• Good knowledge of Windows Server and Linux OS
• Oral and written communication skills in Greek and English

Desired skills

• Working experience of at least two years in a similar role
• Experience in telecommunications and the Contact Center solutions
• Experience in VoIP technologies and SIP related protocols and implementations
• Knowledge of network analysis tools like Wireshark
• Knowledge of virtualization technologies
• Knowledge of Microsoft SQL

Benefits

• Competitive remuneration
• Health insurance plan, covering dependent family members
• An excellent working environment with an established tech company
• Opportunities for career advancement and exposure to international projects

We are an equal opportunity employer and value diversity. We decide employment exclusively based on qualifications, merit, and business need.
We treat all applications with strict confidentiality .

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