Complex & Strategic Information Services (member of the Upcom group) seeks to hire a Customer Service Representative – Help Desk (REF No CTS170301) on behalf of its client located in Nicosia, Cyprus. Its client is a leading multinational company with global presence and large multidimensional portfolio of projects including some of the most established and prestigious companies within the global landscape.
- Provide helpdesk support to end users
- Handle telephone calls, e-mail and fax
- Verify and log every call by following predefined policy and procedure
- Diagnosing problems and determining the severity
- Referring problems to support groups
- Updating the user on the call status, and confirming with the user that problem is fixed
- Ad hoc project and administration support
Job Requirements (skills/experiences)
- Good command of oral and written English and Greek.
- Excellent communication, telephone manner, technical skill and interpersonal skills
- Self initiative, pro-active, hard working, good attitude and team player
- Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
- Can accept flexible working hours
- Call Centre and customer service experience is a definite advantage
Diploma degree, major in any discipline . Preference towards an IT related field.
The company offers:
A dynamic challenging environment resulting continuous learning/education/progression
Opportunity to work with cutting edge technologies/products
[Για να στείλετε το βιογραφικό σας, κάντε κλικ εδώ.]