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Κατηγορία

Περιοχή

Απασχόληση

Ανώνυμη εταιρία
Εταιρία:
Ανώνυμη εταιρία
Ημερομηνία Δημοσίευσης:
21-03-17
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
CST170301
Κατηγορία εργασίας:
Εξυπηρέτηση Πελατών - Administration
Πληροφορική
Περιοχή εργασίας:
Λευκωσία

Customer Service Representative-Help Desk, Nicosia Cyprus

Complex & Strategic Information Services (member of the Upcom group) seeks to hire a Customer Service Representative – Help Desk (REF No CTS170301) on behalf of its client located in Nicosia, Cyprus. Its client is a leading multinational company with global presence and large multidimensional portfolio of projects including some of the most established and prestigious companies within the global landscape.

Job Responsibilities

  • Provide helpdesk support to end users
  • Handle telephone calls, e-mail and fax
  • Verify and log every call by following predefined policy and procedure
  • Diagnosing problems and determining the severity
  • Referring problems to support groups
  • Updating the user on the call status, and confirming with the user that problem is fixed
  • Ad hoc project and administration support

Job Requirements (skills/experiences)

  • Good command of oral and written English and Greek.
  • Excellent communication, telephone manner, technical skill and interpersonal skills
  • Self initiative, pro-active, hard working, good attitude and team player
  • Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
  • Can accept flexible working hours
  • Call Centre and customer service experience is a definite advantage

Qualifications (Education/Major/Certificates)
Diploma degree, major in any discipline . Preference towards an IT related field.

The company offers:
A dynamic challenging environment resulting continuous learning/education/progression
Opportunity to work with cutting edge technologies/products

 

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