The Βluegr Hotels & Resorts features some of the best hotels in Greece that combine the 3 pillars
of quality tourism: breath-taking locations, authentic experiences and exceptional services.
Candia Park village, in Aghios Nikolaos Crete is seeking for
Front Office Agent
Role and Accountabilities:
- Welcome the Hotel guests, provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Assist guest in hotel enquiries/ requests/ activity
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
- Process accounts from check in to check out, ensuring accurate postings of all incidental charged using Front Office system.
- Demonstrate a complete understanding of the hotel’s policies, operating procedures and service standards and have full knowledge of the hotel facilities and events.
- Prepare customer’s account and guest’s history.
- Assist in dealing with customer complaints in an effective manner providing solutions as quickly as possible.
- Promote teamwork and quality service through daily communication and coordination with other departments
Best Candidate profile:
- Minimum 2 years of experience as a Front Office Agent
- Degree in Hospitality
- Knowledge of Protel PMS
- Excellent command of English and German language
- PC skills (Ms office)
- Knowledge of sales skills
- Passion for Excellence
- Excellent communication skills
- Prioritize, organize, perform job functions with attention to detail, speed and accuracy and follow up
- Friendly and hospitality focused
- Team player
Bluegr Hotels and Resorts offers:
- Accommodation and meals within the premises
- Excellent working environment
- Development opportunities
If you want to “Live the blue Experience” send us an English CV and a photograph.
[Το send your CV please click here]
All applications will be considered as confidential.