Λέξεις-κλειδιά

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Περιοχή

Εταιρία:
HOTEL BRAIN
Ημερομηνία Δημοσίευσης:
06-08-22
Τύπος απασχόλησης:
Πλήρης
Κωδικός θέσης εργασίας:
(Code: RSV - MYK)
Κατηγορία εργασίας:
Στελέχη Ξενοδοχειακών Μονάδων
Περιοχή εργασίας:
Δήμος Μυκόνου

Reservations Agent - Mykonos

HotelBrain, an independent company specializing in hotel management, consulting and development, is currently
seeking to recruit for a brand new managed hotel in MYKONOS, professional for the position of

Reservations Agent - Mykonos

(Code: RSV MYK)

Responsible for execute and monitor on a daily basis the Reservations dept. operation reaching Hotel’s revenues goals.

QUALIFICATIONS:

  • High school diploma & University degree would be considered as a plus
  • Experience working in sales or reservation department, preferably in the hospitality industry for 4* or 5* properties
  • Customer-service experience & understanding
  • Excellent written and verbal communication skills both in English & Greek (any additional third foreign language would be considered as a plus)
  • Multi-tasking and time-management skills, with the ability to prioritize tasks
  • Proficient in Microsoft Office Suite
  • Data entry experience in PMS programs (prefferably PROTEL or HART)
  • Flexible working hours

RESPONSIBILITIES:

  • Assisting and advising customers who may be choosing from a variety of accommodation options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting hotel facilities or other services
  • Answering any questions customers might have about the reservation process (arrange transportation, rent car, etc.)
  • Updating rate levels and availability in booking channels according to the general strategy provided by the Sales Director.
  • Room Allocation in the PMS, implementation of Sales strategy, Reporting on a weekly & monthly basis.
  • Updating content for IDS, website, etc
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as concierge services, room type upgrades, Restaurant reservations or other activities (excursions, scuba diving, yacht renting, etc.)
  • Support provided to customers who may need to amend, cancel a reservation, or change room type (flexibility and empathy)
  • Responsible for customer rating channels such as TripAdvisor & Booking.com (provide constructive feedback & answer to guests’ feedback)

BENEFITS:

  • Competitive compensation package
  • Pleasant working environment
  • Supportive management
  • Excellent opportunities for career progression

 

An attractive package of benefits is offered according to qualifications.

Should you wish to be a member of HotelBrain team, please send us your CV with a photo.

All applications will be treated in the strictest confidence.

CV’s with no reference code and not fulfilling the above prerequisites won’t be taken under consideration.

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