Εργασία στην Ελλάδα

The Secret Hotels family follows the steps of Greek Hospitality and stands out by making your dreams come true. Our Secret Hotels consists of 5 luxurious properties, Santorini Secret Suites & Spa, Secret Legend Suites, Santorini Secret Premium, Tramonto Secret Villas in Oia, and Secret View Hotel in Foinikia, Santorini. Visit our hotels and create experiences that will go above and beyond your preferences in luxury hospitality, offering unprecedented excellence in its standards and elegance while remaining authentic to local traditions.

Currently Santorini Secret Suites & Spa and Secret View are seeking to recruit

Guest Relations Agents

Position Requirements:

• 2+ years’ experience in similar position in a 5* or luxury/boutique hotel
• Degree in Hospitality / Tourism
• Excellent command of Greek and English language, additional languages will be considered as an asset
• Excellent communication and interpersonal skills
• Guest satisfaction oriented
• Pleasant and positive personality and attitude
• Teamwork Spirit
• Knowledge of any PMS is considered essential,
• Superior computer skills [Microsoft Office, social media, emails, internet]
• Excellent planning and problem-solving skills
• Ability to work flexible hours
• Ability to solve problems
• Ability to work under pressure both as part of a team and also working on own initiative

Key Responsibilities:

• Ensure a polite and warm welcome to all guests
• Maintain at all times a high standard of personal appearance and hygiene
• Follow operational protocols
• Support and build credible and trustworthy relations with all visitors
• Respond immediately to guests needs and requests
• Establish friendly relationships with repeaters
• Listen to, find solutions and follow up in a timely manner to resolve guests' concerns successfully
• Act proactively to eliminate guests' complaints
• Ensure and provide professional and high-class guest service experiences
• Report customer feedback and provide strategic direction to continuously improve overall rating
• Promptly address guests’ requests to all departments involved
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of all our services and activities and promote them
• Abide by affiliation standards

The Company Offers:

• Competitive Salary according to qualifications
• Seasonal employment
• Friendly work environment
• Accommodation and a meal on duty
• Career development

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